Privacy Policy
Last updated: December 13, 2025

Anxiety and Trauma Clinic of Ontario values privacy and confidentiality. This Privacy Policy explains how information may be collected and used when you visit our website, contact the clinic, or book an appointment. This page is focused on website and administrative communication. Clinical privacy and confidentiality are addressed in our intake and consent process.

Who we are

This website is operated by Anxiety and Trauma Clinic of Ontario (the “clinic”). If you have questions about this policy, contact us using the information at the end of this page.

What information we collect

Information you provide to us

Name, email address, phone number, and message content if you contact us through the website or email
Basic appointment details if you book through our scheduling platform

Information collected automatically when you visit the website

Pages you view, time spent on pages, and general interactions with the site
Device and browser details (for example, mobile vs desktop)
Approximate location information (for example, city level), derived from technical data

We aim to avoid collecting sensitive personal health information through website analytics.

How we use information

We may use information to:

Respond to messages and inquiries
Provide scheduling and administrative support
Improve the website and understand which pages are most helpful
Maintain website security and reduce spam

Website analytics

We use Google Analytics to understand how visitors use our website and to improve content and navigation. Google Analytics may collect information through cookies or similar technologies. Google requires that sites using Google Analytics disclose its use and how data is collected and processed. Google Help

If you prefer not to be included in analytics, you may adjust browser settings to block cookies, use privacy tools that limit tracking, or use the Google Analytics opt-out options available from Google.

Google Tag Manager

We may use Google Tag Manager to manage website tags and tracking tools in a more organized way. Tag Manager is used to deploy tags and does not, by itself, create analytics data unless it is set up to do so.

Cookies

Cookies are small files stored on your device that help websites function and support analytics. Some cookies may be essential for basic site operation, and others may support measurement and performance.

You can control cookies in your browser settings. Blocking cookies may affect how some parts of the website function.

Booking and third-party links

Booking is handled through our scheduling platform at JaneApp. When you click a booking link, you are leaving our website and entering a service that has its own privacy policy and terms.

Our website may also include links to other sites. We do not control the privacy practices of external websites.

Email and electronic communication

If you contact us by email or web form, please keep in mind that email is not always the most secure way to share sensitive information. If privacy is a concern, you may keep your message brief and request a call or consultation. Ontario privacy guidance also highlights the need for care when communicating personal health information by email. IPC Ontario

Legal and regulatory context

We aim to handle personal information in a way that aligns with applicable privacy requirements. In Canada, the Personal Information Protection and Electronic Documents Act (PIPEDA) applies to private-sector organizations engaged in commercial activity. Office of the Privacy Commissioner
In Ontario, the Personal Health Information Protection Act (PHIPA) is the health-sector privacy law that governs how personal health information is handled. Oma

How we store and protect information

We use reasonable administrative and technical safeguards to reduce the risk of unauthorized access, disclosure, or loss. No method of transmission or storage is risk-free, so we focus on practical safeguards and minimizing unnecessary collection.

Retention

Website inquiry messages may be retained for administrative and documentation purposes. Clinical records are handled separately and retained according to applicable professional and legal requirements.

Your choices and access

You may request access to, correction of, or deletion of personal information we hold about you, subject to legal and professional obligations. The best first step is to contact the clinic using the information below.

Changes to this policy

We may update this policy from time to time to reflect changes to the website, tools, or privacy practices. The “Last updated” date at the top will be revised when changes are made.

Contact

For privacy questions or concerns, contact:
Anxiety and Trauma Clinic of Ontario
Email: admin@londonanxietytrauma.ca
Phone: 226-270-2037
Location: 130 Thompson Rd, London, Ontario, Canada